As you grow your base of brand advocates (avid, return customers), they quickly become your most valuable resource. Creating a sense of loyalty from that customer is only going to strengthen your relationship with them and make them your most powerful marketing tool. Not to mention have them coming back for more. Having a solid loyalty platform with a great reward is the most effective way of doing this.
Implementing the RTOWN Loyalty App has been a key performance indicator for Romer's, delivering a clearly defined ROI and an invaluable customer database. Our unique smartphone application creates a paperless punch card allowing customers to collect stamps and earn rewards from the business. Stamps are delivered using wireless tapping, via iBeacon technology. The app is also a communication tool, allowing the business to send direct notifications to customers smartphones.
The numbers: Over 2,600 users on the app, over 5,000 stamps given and 180 rewards (do the math).
All of the above products are managed by RTOWN with a singular, local team member. In Romer's case this is Catarina. She has become a trusted extension of the Romer's team and embodies their brand while executing RTOWN's promise to Get customers, Listen to them and Keep them.
Hopefully the 3 words Get, Listen, Keep now have a little more meaning in the RTOWN context. If you are interested in growing your business and getting more customers, you should get in touch and let RTOWN help.